Delivery
How Will My Order be Delivered?
We will deliver your order using the fastest, safest, and most reliable method possible.
Riverhill Garden Supplies will select the appropriate dispatch method when you order based on your location and the product(s) that you have ordered.
Dispatch Methods
Parcel Delivery
Smaller products are delivered by parcel couriers, such as TNT and Parcelforce. Upon dispatch, we will notify you via email with the estimated day of delivery and forward you a tracking number.
Pallet Delivery
Larger products will be delivered by our own dedicated delivery drivers or by specialist carriers such as Palletways and ILS who will be given your contact details and instructed to book in delivery with you once your order reaches your local delivery depot.
Riverhill Garden Supplies Own Driver Delivery
Riverhill Garden Supplies are located just outside Sevenoaks, Kent and deliver the majority of customer orders in London and the Home Counties using their full-time drivers. When viable Riverhill Garden Supplies full-time drivers have and continue always to travel further afield, the company vision is to eliminate 3rd party carriers for good. Nothing beats the 'white-glove' service that Riverhill Garden Supplies full-time staff can provide for their customers when it comes to delivery! Jeremy even drove to the Isle of Bute recently with a van full of garden planters and water tanks!
Special Instructions
If you have any special instructions regarding delivery, please email mail@riverhillgardensupplies.com or telephone the office on T 01732 522471.
The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.
Shipping Costs
We charge a flat rate of £20.00 for delivery to England, Wales and Central Scotland.
We charge a flat rate of £50.00 for delivery to England, Wales and Central Scotland if your order includes an ADEZZ product.
We are not able to offer a flat rate of £20.00 for delivery to East Central Scotland, North and North East Scotland, West Scotland, Norther Ireland, ROI, Skye, Orkney Isles, Outer Hebrides, Shetland Isles, Inner Hebrides, Isle of Wight, Isle of Man and the Channel Isles and a surcharge will apply. You will get charged our standard delivery fee online, and a member of customer services will contact you to make up the difference (please see the costs below).
East Central Scotland, West Scotland and North and North East Scotland
£70
Postcodes DD, FK8-9,11-21, KY1,6-16,99, PH1-18, TR1-16, AB, IV1-28,30-32,36,55-56,63,99, KW1-3,5-14, TR17-27,93, PA21-38,80, PH19-26,30-41,49-50
Isle of Wight
£80
Postcodes PO30-4
Northern Ireland, ROI, Isle of Man
£90
Postcodes BT, IE6, IE1-5,7-26, IM
Skye, Orkney Isles, Outer Hebrides, Shetland Isles, Inner Hebrides
£120
IV40-49,51-54, KW15-17, HS, PA20, ZE, KA27, PA42-49,62-75, KA28, PA41,60-61,76-78, PH42-44
Channel Isles
£250
GY1-9, JE
Europe and the Rest of the World
Riverhill Garden Supplies deliver to Europe and the Rest of the World. Please email mail@riverhillgardensupplies.com or telephone the office on T +44 1732 522471 to discuss delivery to Europe and the Rest of the World.
The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.
LEAD TIMES
Please note, so that you can order online we show all of our items in stock on the website. Please see individual product pages under the 'Lead Time' tab as a guide. For the most accurate lead time, please contact the office, and a member of the team can double-check stock before you place your order.
Pot Feet
Note, we charge a flat rate of £20.00 to deliver pot feet to England, Wales and Central Scotland. We list pot feet for customers ordering corresponding pots from our website. Pot feet are not marketed for sale individually. The delivery cost is in place to hinder orders for pot feet individually; however, we will send them out separately by Royal Mail at our standard delivery charge of £20.00 and continue to honour pot feet orders. Thank you.