KELKAY Yorkdale Cream Chippings 20-32mm BULK BAG (875kg)

7057

As a guide, delivery is approx. 5-10 working days.

Delivery is on a pallet and delivered by United Pallet Network. When placing your order online, you must leave the best contact number to arrange delivery. We give this number to the United Pallet Network.

Delivery is kerbside, but the driver will have a pallet (pump) truck and will often, providing there are no obstructions, although not obliged to, take the pallet as far as he can for you. Note that these are not Riverhill Garden Supplies operatives and a 3rd party, so a lot will depend on the driver. However, in general, United Pallet Network drivers are accommodating.

Riverhill Garden Supplies offers FREE DELIVERY on all bulk bags to the mainland United Kingdom except for postcodes AB, IV & KW in Scotland & TR in Devon & Cornwall, carrying a supplement charge of £50, including VAT per item calculated on check out.

Only order this product if you have sufficient access for a delivery lorry to stop in the close vicinity. Although rare, failed delivery owing to insufficient access will result in the order's cancellation and a refund issued for ex-delivery costs incurred. Please do not hesitate to contact us before ordering to discuss delivery if you have any concerns.

Order online or by telephone. Our office is open Mon-Sat 8 am-8 pm, including Bank Holidays to take your call.

Founded in 2001 and acquired by AMES in 2018, KELKAY is a leading supplier of Aggregates and Landscaping in the UK. Riverhill Garden Supplies chose KELKAY as their aggregate supplier, reassuring all our customers that KELKAY is now ISO 9001 Accredited.

Excellent news for the consumer!

ISO 9001 is a globally recognised accreditation awarded to companies that demonstrate the ability to consistently provide products and services that meet customer requirements while showing continuous improvement.

For Kelkay customers, this accreditation offers reassurance that they can trust the brand’s manufacturing and operating processes and that they will receive the products and services they expect from Kelkay, values that Kelkay knows are intrinsic to long-term beneficial retail partnerships.

Regarding this exciting milestone for Kelkay, AMES UK Managing Director Paul North said: “In a saturated marketplace, it is vital that we work to develop a competitive edge, and the ISO 9001 certification is demonstrative of this. But more than this, ISO 9001 is something that not only offers value to our customers but it also demonstrates the hard work and passion of those who make up the AMES UK family. Gaining such certifications is not easy or quick, so we are incredibly proud to have been recognised for our actions, most notably within our Quality Management System. It is a true passion for our internal teams, who have worked together to create a system that benchmarks consistency and customer-centric deliverables!

“We sincerely hope that this latest development offers peace of mind for our customers as we look ahead to the 2023 season. In addition, we believe that the addition of ISO 9001 may make us a more attractive proposition for those larger retailers as we are now better placed to fulfil extended contracts and service agreements.”

An external auditing body independently validates all ISO 9001 certifications. Looking ahead, AMES UK will look to add such certificates to its offering to ensure further evaluation of input and output activities, reduce inefficiencies, create more streamlined processes, and promote continuous improvements.

Order online or by telephone. Our office is open Mon-Sat 8 am-8 pm, including Bank Holidays to take your call.

Riverhill Garden Supplies are committed to selling quality garden products at competitive prices and are the leading retail supplier of KELKAY Aggregates in the United Kingdom.

If you see this product being sold online for less, please let us know, and we will price match.

Order online or by telephone. Our office is open Mon-Sat 8 am-8 pm, including Bank Holidays to take your call.

Size, Colour and Dust

Sizing: Please note that all decorative aggregates are quarried. The size of the product can vary and, in most cases, will be larger than expected. All sizes quoted are only approximate indications.

Colour: Natural products may show some colour variations due to natural changes in the rock formation, which are beyond our control. We take every measure to keep this minimal, but there will be variations.

Dust: All quarried decorative gravels will contain a certain amount of dust caused by blasting or digging at the quarries. The dust can be cleared by simply hosing the materials once laid or letting nature take its course by letting the dust wash away over time with rainfall. If you need to become more familiar with any decorative aggregate, please always purchase a sample before ordering or call our expert staff, who will be happy to help.

Order online or by telephone. Our office is open Mon-Sat 8 am-8 pm, including Bank Holidays to take your call.

How Will My Order be Delivered?

We will deliver your order using the fastest, safest, and most reliable method possible. Our delivery methods are listed on the product page as well as throughout the checkout process.

Riverhill Garden Supplies will select the appropriate dispatch method when you order based on your location and the product(s) that you have ordered.

Dispatch Methods

Parcel Delivery

Smaller products are delivered by parcel couriers, such as TNT and Parcelforce. Upon dispatch, we will notify you via email with the estimated day of delivery and forward you a tracking number.

Pallet Delivery

Larger products will be delivered by our own dedicated delivery drivers or by specialist carriers such as Palletways and ILS who will be given your contact details and instructed to book in delivery with you once your order reaches your local delivery depot.

Special Instructions

If you have any special instructions regarding delivery, please email mail@riverhillgardensupplies.com or telephone the office on T 01732 522471.

The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.

Shipping Costs

We charge a flat rate of £20.00 for delivery to England, Wales and Central Scotland.

We charge a flat rate of £50.00 for delivery to England, Wales and Central Scotland if your order includes an ADEZZ product.

We are not able to offer a flat rate of £20.00 for delivery to East Central Scotland, North and North East Scotland, West Scotland, Norther Ireland, ROI, Skye, Orkney Isles, Outer Hebrides, Shetland Isles, Inner Hebrides, Isle of White, Isle of Man and the Channel Isles and a surcharge will apply. Please see prices below.

East Central Scotland, West Scotland and North and North East Scotland

£70

Postcodes DD, FK8-9,11-21, KY1,6-16,99, PH1-18, TR1-16, AB, IV1-28,30-32,36,55-56,63,99, KW1-3,5-14, TR17-27,93, PA21-38,80, PH19-26,30-41,49-50

Isle of White

£80

Postcodes PO30-4

Northern Ireland, ROI, Isle of Man

£90

Postcodes BT, IE6, IE1-5,7-26, IM

Skye, Orkney Isles, Outer Hebrides, Shetland Isles, Inner Hebrides

£120

IV40-49,51-54, KW15-17, HS, PA20, ZE, KA27, PA42-49,62-75, KA28, PA41,60-61,76-78, PH42-44

Channel Isles

£250

GY1-9, JE

Europe and the Rest of the World

Riverhill Garden Supplies deliver to Europe and the Rest of the World. Please email mail@riverhillgardensupplies.com or telephone the office on T +44 1732 522471 to discuss delivery to Europe and the Rest of the World.

The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.

You can return your order up to 60 days after delivery

Please note that you are responsible for arranging the return of your order and for the costs of returning your order to us unless we have delivered the item to you in error. All return items must have original tags and packaging; and not been used or modified.

Our returns address

Southern Planters Ltd (office)

The Maltings

86 Bow Road

Wateringbury

Kent ME185DS

Non-returnable Items

We cannot accept returns on any made-to-order products. This includes all products by ADEZZ and all products in the Fibreglass Collection.

Do you need help arranging a return?

If you are having difficulties arranging a return, please telephone the office on t 01732 522471 to speak to a member of staff who will assist you.

The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.

What if My Order Arrives Damaged?

Our goal is to make buying online with Southern Planters Ltd easy, safe and efficient. Although extremely rare items can arrive damaged and we are conscious of this, so it is important that you read the following.

Upon delivery, please carry out the following steps

• Remove the goods completely from their packaging
• Closely inspect the goods for damages or shortfalls
• Sign for the goods, accordingly, noting damages/shortfalls and refuse the goods
• Notify Southern Planters Ltd of any damages/shortfalls within 24 hours by telephoning the office on t 01732 522471. The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day. Providing that you have signed for the goods as damaged and refused the goods we will repeat and dispatch your order again or arrange a full refund

The courier is obliged to wait 15 minutes for you to carry out these checks if need be. No claim will be accepted if a clean signature is given. Any claim for damages/shortfall must be made within 24 hours.